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  • SwiftH2O™

During a main break or other critical event, water companies must get word out to affected customers quickly. With staff focused primarily on mitigating damages, employees become challenged with notifying the public in a timely fashion. SwiftH2O™ solves this problem.

Through the SwiftH2O™ internet-based platform, water companies can now easily create and send thousands of voice, text, fax and email messages within minutes to any number of individuals on any device. Messages can be delivered at a fraction of the time and cost of more traditional communication methods. These notifications are directly targeted to affected customers thereby helping to keep your community safe.

Highlights

  • Benefits
  • Features
  • Uses
  • Automating processes dramatically decreases the time and resources necessary to complete communication tasks.

  • Through faster and broader communications, water companies can send tens, hundreds, or thousands of voice, text, fax and email messages simultaneously.

  • Water companies depend on SwitH2O™ to deliver messages successfully, particularly during crisis situations.

  • Minimize financial impact during an outage as notifications are quickly delivered to key personnel.

  • SwiftH2O™ delivers all messages via the SwiftReach NDN and unlike other notification approaches, eliminates telecom carriers as a single point of failure with intelligent routing technology.

  • SwiftH2O™ is a 2-way communications platform allowing your customers and staff to stay connected during a crisis.

  • Using SwiftAPI™, water companies can automatically synchronize customer contact data with existing management systems. 

  • Provides read receipts for email messages and length of time each voice message was listened to. All text message replies are logged.  

    • Easily add, delete, & edit list items. Lists can be subdivided by criteria such as department or location. Multiple lists can be notified simultaneously.

    • With SwiftReach's advanced GIS mapping technology, customers can target messages to a specific geographic area by using standard shapes, custom shapes or radial maps. SwiftReach also supports the ability to import existing ESRI maps.

    • Allow your community to provide relevant personal information such as disabilities and other specific attributes. Plot on a map and target these individuals with a specific message.

    • Perform advanced searches based on multiple criteria including name, phone number, email, and physical address.

    • Allow customers and businesses to easily add, change or delete information through a web portal designed by SwiftReach and embedded into your website.

    • Establish latitude and longitude for each contact. Allow your customers to geo-code themselves via web-portal.

    • Easily import customer contact data using a simple comma delimited format.  Automatically synchronize data with existing sotware systems. 

    • Send messages via a multitude of contact mediums including voice, text, fax and email.

    • Using the quick alert wizard, messages are created and launched within seconds.

    • Configure outbound voice messages to display a custom caller-id and caller ID name. Leave voice mail messages and call alternate phone numbers when initial number does not answer. Set the number of times a phone number is called in the event that a call is busy or unanswered. Also set the amount of time to wait before a call to a previously called number is reattempted.

    • Initiate a conference call with key personnel by either requiring a PIN entry or automatically bridging them in. Administrator has option to mute all participants.

    • Configure a phone number to be called automatically at given time intervals. If the call is not answered, an emergency number is automatically contacted.

    • Delivers voice messages in your contacts' order of preference and stops once a recipient confirms receipt.

    • Ensure only the intended recipient listens to the message by requiring the call recipient to enter a PIN.

    • Deliver emergency messages via FEMA IPAWS (Integrated Public Alert and Warning System).

    • Generate automated alerts based on feed from NWS (National Weather Service).

    • Users can configure capacity based on local telecom infrastructure to prevent phone systems from being overloaded.

    • Deliver messages in your customers' primary language.  Translation to over 40 languages is supported. 

    • Provide an 800 Number to your community presenting callers with a series of options including; record a message, listen to a previous outbound notification and/or be transferred to a live operator.

    • Provide recipients the option to reply to a text. Results are reported on and accessible via the administrator portal.

    • Provide a SwiftReach telephone number to your constituents, thereby offloading incoming calls from your phone system.

    • Using Voicelink™, customers can prompt message recipients to press a “key” to be instantly transferred to live staff.

    • Build canned scenarios for one-click notification campaigns. When time is of the essence, quickly send alerts to a pre-defined contact list during emergencies such as boil-water announcements. 

    • View an array of detailed and summary reports for any notification campaign. See instantly an overview of the campaign and the number of people successfully contacted by voice, text and email.

    • Using the quick alert wizard, inbound and outbound messages are created and launched in seconds via voice, text, fax, email, RSS, Facebook and Twitter.

  • Water Restrictions
  • Boil Water Advisories
  • Discolored Water
  • Water Main Break
  • Meter Readings
  • Hydrant Flushing
  • Low Water Pressure

"We have found Swift911 to be the easiest emergency notification system to use. Great solution for our 2 million resident population."

-Terrence Vigilance - San Bernardino County, CA Fire Department