Retail -- Product Recalls
In the event of a product recall, retailers want to act fast. Emergency notification systems help to ensure consumer safety and protect brand reputation. While certain forms of recall processes are effective, oftentimes consumers need to be better informed. With today’s available technology, retailers can ensure the public’s safety more quickly and reliably than ever before.
To further improve upon recall processes, SwiftReach Networks has launched an advanced 2-way mass messaging system used to rapidly transmit time-sensitive information. In a matter of minutes, not possible before due to time and labor resources, retailers can now automatically dispatch thousands of voice recordings, emails and text messages to a mass targeted audience.
Retailers are able to view real-time reports on whether intended recipients received and understood the message. SwiftReach also allows the recipient to call back into the system to hear critical pre-recorded updates or be transferred to live customer support.