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Government

During an emergency, municipalities and law enforcement agencies must have an efficient and reliable means with which to communicate with its residents, staff and businesses. Emergency notification systems provide local, county and state government with an extremely valuable tool used to keep communities informed during a crisis.

SwiftReach’s emergency notification solutions enable governmental organizations to quickly alert its constituents via voice, text, fax, email and CAP/IPAWS. All SwiftReach solutions are backed by the Notification Delivery Network, the network responsible for delivering the highest success rates in emergency notification.

  • Benefits
  • Features
  • Uses
  • The SwiftReach NDN provides the highest level of success rates in emergency notification delivery. Customers benefit from an extraordinarily reliable platform as all notifications are delivered via a completely redundant network.

  • SwiftReach solutions help automate processes and dramatically decrease the time and resources necessary to complete critical communication tasks.

  • Swiftreach enables you to quickly alert first responders to coordinate necessary efforts to keep your community safe.

  • With SwiftReach's enhanced inbound call handing features, staff can focus on addressing emergencies without being overwhelmed by hundreds or thousands of incoming calls.

  • 2-way platform allows your constituents to stay connected during a crisis.

  • From one intuitive interface, customers can easily send alerts via all delivery paths including voice, text, email, IPAWS and social media.

  • SwiftReach offers a host of unique messaging features providing customers with the most advanced emergency notification system.

  • Using multiple contact methods, every member of your community has the opportunity to receive and understand the message.

  • Choose one of several options to suit your budgetary requirements.

    • Easily add, delete, & edit list items. Lists can be subdivided by criteria such as department or location. Multiple lists can be notified simultaneously.

    • With SwiftReach's advanced GIS mapping technology, customers can target messages to a specific geographic area by using standard shapes, custom shapes or radial maps. SwiftReach also supports the ability to import existing ESRI maps.

    • Allow your community to provide relevant information such as functional and access requirements and/or other specific attributes. Plot on a map and target these individuals with a personalized message.

    • Perform advanced searches based on multiple criteria including name, phone number, email, and physical address.

    • Allow residents and businesses to easily add, change or delete information through a web portal designed by SwiftReach and embedded into your website. - Residents and staff can subscribe to multiple notification publishers in locations of interest.

    • Establish latitude and longitude for each contact. Allow your residents to geo-code themselves via web-portal.

    • Easily import existing contact data using a simple comma delimited format. Automatically stream your data from any in-house software.

    • Send messages via a multitude of contact mediums including voice, text, fax, email, RSS, CAP (Common Alerting Protocol) and social media.

    • Using the quick alert wizard, messages are created and launched within seconds.

    • Configure outbound voice messages to display a custom caller ID number and caller ID name. Leave voice mail messages and call alternate phone numbers when initial number does not answer. Set the number of times a phone number is called in the event that a call is busy or unanswered. Also set the amount of time to wait before a call to a previously called number is reattempted.

    • Initiate a conference call with key personnel either by requiring a PIN entry or automatically bridging them in. Administrator has option to mute all participants.

    • Configure a number to be called automatically at given time intervals. If call is not answered, an emergency number is automatically dialed.

    • Delivers voice messages in your contacts' order of preference and stops once a recipient confirms receipt.

    • Ensure only the intended recipient listens to the message by requiring the call recipient to enter a PIN.

    • Deliver emergency messages via FEMA IPAWS (Integrated Public Alert and Warning System).

    • Generate automated alerts based on feed from NWS (National Weather Service).

    • Users can configure capacity based on local telecom infrastructure to prevent phone systems from being overloaded.

    • Deliver messages in your customers' primary language.

    • Provide an 800 Number to your community presenting callers with a series of options, including; record a message, listen to a previous outbound notification and/or be transferred to a live operator.

    • Provide recipients the option to reply to a text. Results are reported on and accessible via the administrator portal.

    • Provide a SwiftReach telephone number to your constituents with a customized caller ID and caller ID naime. The SwiftReach Network off-loads incoming calls from your phone system.

    • Using Voicelink™, customers can provide integrated 2-way communication by allowing message recipients to press a “key” to be instantly transferred to live staff.

    • Build canned scenarios for one-click notification campaigns. When time is of the essence, quickly send alerts to a pre-defined contact list during emergencies such as evacuations or lock-downs.

    • View an array of detailed and summary reports for any notification campaign. See instantly an overview of the campaign and the number of people successfully contacted by voice, text and email.

    • Using the quick alert wizard, inbound and outbound messages are created and launched in seconds via voice, text, fax, email, RSS, Facebook and Twitter.

    • Tornados
    • Hurricanes
    • Fires
    • Flooding
    • Biological Threats
    • Bomb Threats
    • Crime
    • Lost Child
    • Lost Alzheimer's Patient
    • HAZMAT Emergencies
    • Nuclear Power Emergencies
    • Gas Leaks
    • Water Main Breaks
    • Water Shortages and Restrictions
    • Blood Drives
    • Street Cleaning
    • Recycling Announcements

Notifications Sent via Most Popular Methods

  • phoneVoice
  • cell phoneText
  • emailEmail
  • rssRSS
  • twitterSocial Media