SwiftNotify™ changes the way in which telecom service providers communicate to customers.
Data centers, fiber providers and voice and data carriers gain significant benefits by utilizing SwiftNotify™ on the SwiftReach Networks alert notification platform.
Service providers use the system to proactively communicate critical information to customers regarding various events, including: network outages, network restoration and maintenance updates. Operating a carrier-grade network consisting of 4 redundant, geographically diverse and load balanced data centers, SwiftNotify™ messages can be terminated via voice, SMS/text, email and social media.
In addition to the powerful outbound calling/messaging features, SwiftNotify™ also provides customers with an inbound high-capacity hotline. Customers can receive timely recorded updates on outages and be transferred to live staff in a calculated and controlled manner when necessary. This feature alone dramatically reduces operational expenses related to customer service time as trouble ticket responses are handled in an automated fashion.
Telecom providers can enhance the functionality of any existing OSS tool by integrating into the SwiftNotify™ platform using our SwiftAPI™.