SwiftReach's Toll-Free Routing solution has many applications to enhance and stream-line your business.
- Dealer-Locator - Allow callers to reach your franchise or dealer location most convenient to them. Callers can be routed to the dealer nearest to their current location. Callers can also key in a zip code to be routed to the dealer in that zip code.
- Shared-Use - Sell use of your single national toll-free vanity number to many people in different areas of the country. Assign unique territories to each of your customers. Territories can consist of states, counties, cities, zip codes, area code, and exchanges.
- Virtual PBX - Provide uniform phone access to your various office locations or remote workers by assigning an extension number to each.
- Informational Hotline - Provide interactive call menus for your customers to access information or to enable your customers to easily reach the appropriate departments in your business such as sales, billing, franchise development, etc.
- Automated Call Distribution - Evenly distribute calls across a group of phone numbers. Route calls to different phone numbers or call centers based on time-of-day.
- Marketing Results Tracking - Assign a different toll-free number to each of your marketing campaigns and track & analyze results using SwiftReach's advanced suite of reporting.
- Quality Assurance - Record phone conversations to monitor the quality of customer service or the customer sales experience.